WITH EASE
Experiencing an issue? Get the support you need
by selecting one of the options below.
Popvapor.ca serves customers in Canada ONLY. All orders are expected to be shipped out within 5 business days, excluding the time our courier partner takes to deliver the package.
Delivery options
*Standard Shipping – Requires 3-4 business days (excluding weekends and holidays). We offer free standard shipping on all Canadian orders that are $99 and over (before taxes and shipping).
*Express Shipping – Requires 1-2 business days (excluding weekends, holidays, and remote delivery areas).
All orders are subject to availability and payment. During peak periods, additional processing time may be required.
Incomplete address
If there is missing or incomplete shipping information, we will reach out to the customer via email. However, if we do not hear back from a customer within 48 hours, orders will be cancelled, and you will be refunded through the original payment method.
Product Availability
We will make every effort to indicate availability for all our products. However, in the event of the purchase of an unavailable product, we will contact the purchaser and they will have an option of waiting till the product becomes available or to cancel all or part of the order.
Delivery and Order Pickup
We utilize Canada Post's Proof of Age (depending on your province) option on every single package, no exceptions. Although most deliveries do not require a signature and proof of identification, our courier partners (Canada Post) will only deliver the product after a signature is obtained. If no one is available to receive the package, there will be a notice card with instructions to pick-up at a nearest post office. Any fees associated with packages that are returned to sender because proof of age was not able to be determined, will NOT receive a refund.
Due to Covid-19 precautions, Canada Post has temporarily changed its delivery method. They will not be delivering parcels that require proof-of-age to the customer’s door. Instead, Canada Post will leave a notice card directing customers to a nearby outlet for pickup.
Please fill out the form below for further shipping information.
NO REFUNDS – STORE CREDIT/EXCHANGE ONLY.
POP Vapor wants to make sure all their customers are 100% satisfied with their purchase. If for any reason you are not satisfied with your purchase, we are more than happy to issue a store credit for all unopened items returned to us. Please keep in mind there is NO store credit or exchange for promotional items.
All exchanges and store credit will only be applied if the purchase is no longer than 45 days from the date of purchase. Items must be unopened with the original packaging boxes.
Customers are responsible for all additional shipping costs for returns and exchanges. Return shipping labels will not be provided.
Please include the original packing list with your return items to avoid any delays in processing. Once we receive your package, our team will process the return, and you will be notified via email.
We reserve the right to correct, update, or change our return/exchange/refund policy at any time without notification.
Unauthorized Returns
If a package has been returned to our warehouse due to a delivery failure (for instance, incorrect address, unclaimed order, etc.) customer service will attempt to reach out to you at the email listed on your order. You will be offered a full refund on your order excluding the shipping cost. Orders that were eligible for free shipping will be charged a $20 flat rate.
We are unable to process reshipments currently and apologize for the inconvenience. You can simply place another order on popvapor.ca – we strongly recommend you review the delivery details, and our terms and conditions to ensure a successful delivery.
Please complete the form below for all returns.
POP Vapor warrants the original purchaser that your POP Vapor product shall be free from defects in materials and workmanship under normal use.
POP Vapor does not warrant the operation of the product will be uninterrupted or error-free.
Exclusions and limitations
This Limited Warranty applies only to the product manufactured by or for POP Vapor, that can be identified by the "POP Vapor" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-POP Vapor products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by POP Vapor or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of POP Vapor. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Implied Warranties
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not POP Vapor limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Limitation of damages
Except to the extent prohibited by applicable law, POP Vapor shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when POP Vapor has been advised of the possibility of such damages. Some jurisdictions do not POP Vapor the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
Thank you for reaching out to us. If you have purchased our product from a third party store and have any sort of warranty issue, please visit the store you had purchased from for further help.
All orders are shipped out within 1 business day. Once your order is processed and shipped, the time it takes to deliver your package depends on your location. You will be provided with a tracking number that will inform you when delivery will take place.
Once your order has been fulfilled by our delivery team, there will be no changes made. Therefore, you will not be able to cancel your order however you do have the option of returning your package and receiving a store credit only. Please note the return shipping fee and standard delivery fee is applied to all returns.
You will receive a tracking number by Canada Post to the email associated with your account. All updates will be notified through your tracking number. Be sure to check your spam folder!
All orders will be released by Canada Post with a signature only. Please be sure the name on the package matches your ID. If orders are returned back to us due to an issue with proof of identification, orders will receive a store credit towards their account and a $20 flat fee will be applied.
All orders are processed within 5 business days. Once your order is fulfilled you will be notified through an email.
If you would like to make any changes to your orders, you may do so IF your order has not been fulfilled by contacting us at support@popvapor.ca. Once the order has been fulfilled no changes can be made.
Please go ahead and complete the warranty form under the warranty section on the website. Customer service will reach out to you within 3-5 business days with the warranty process.
POP Vapor products are designed with adult smokers and vapers in mind. We are committed to preventing underage usage of vaping products. Our mission is to transition existing Canadian smokers away from combustible nicotine products. If you are under the age of majority in your province, click here.
You must be of legal age in your province / territory to view contents and purchase vaping products on popvapor.ca
Please enter all information as it appears on government issued identification. All information provided will be verified upon supply.
By submitting my date of birth I certify that it is accurate and agree to be age verified.
Promotions
4
CA
CA
USA
